Terms of service
OVERVIEW
Welcome to Ayvee Foods! The terms "we", "us" and "our" refer to Ayvee Foods LLC. Ayvee Foods operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Ayvee Foods is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors, packaging, styling, and product appearance may differ slightly from how they appear on your screen due to device settings, handcrafted preparation, seasonal ingredients, and presentation variations.
All Ayvee Foods products are prepared fresh and may have limited availability and shelf life. Customers are responsible for reviewing proper storage, handling, and consumption recommendations upon delivery or pickup.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to images displayed online.
Product presentation may vary slightly based on seasonal ingredient availability, event setup conditions, and handcrafted preparation.
While Ayvee Foods takes care in ingredient preparation and handling, products may be prepared in facilities or environments where allergens are present, including but not limited to nuts, soy, gluten, sesame, and dairy cross-contact. We cannot guarantee that any product is completely allergen-free.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Ayvee Foods reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Ayvee Foods confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting, as Ayvee Foods may be unable to accommodate cancellation requests after an order is accepted.
Catering and curated event orders may require advance scheduling, preparation, and coordination. Once preparation has begun, catering orders may become non-refundable or subject to partial cancellation fees depending on the stage of preparation.
In the event that we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to our Refund Policy:
https://ayveefoods.com/policies/refund-policy
You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may differ from prices offered through physical events, catering inquiries, or third-party platforms.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.
SECTION 5 - SHIPPING, DELIVERY, AND PICKUP
Delivery and pickup times are estimates only and are not guaranteed. Ayvee Foods is not responsible for delays caused by shipping carriers, traffic conditions, weather, customs processing, or events outside our control.
Customers are responsible for ensuring that someone is available to receive orders at the scheduled delivery or pickup time. Once delivery has been completed or products have been picked up, title and risk of loss pass to the customer.
Ayvee Foods is not responsible for product quality issues resulting from improper storage, delayed refrigeration, incorrect handling, or failure to follow consumption recommendations after delivery or pickup.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, branding, logos, text, displays, images, graphics, photography, menus, product styling, video, and audio content are owned by Ayvee Foods, its affiliates or licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. Unauthorized reproduction, distribution, modification, or commercial use of any content from the Services is prohibited without prior written consent from Ayvee Foods.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.
Any use by you of optional third-party tools offered through the site is entirely at your own risk and discretion.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Ayvee Foods is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made through our store are conducted directly with Ayvee Foods.
You acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Ayvee Foods, including any injury, damage, or loss resulting from purchased products or services.
SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy [LINK] and Shopify’s Privacy Policy.
SECTION 11 - FEEDBACK
If you submit reviews, feedback, suggestions, or other content to Ayvee Foods, you grant us permission to use, reproduce, modify, publish, and display such content for marketing, promotional, operational, or commercial purposes.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Services containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, availability, promotions, delivery times, or other details. We reserve the right to correct such errors without prior notice.
SECTION 13 - PROHIBITED USES
You may not use the Services for any unlawful purpose or violate any applicable laws while using our Services.
You agree not to:
- transmit malicious code or viruses
- collect personal information of others without consent
- scrape, duplicate, or exploit content from the Services
- interfere with the security or functionality of the Services
We reserve the right to suspend or terminate access for violations of these Terms.
SECTION 14 - TERMINATION
We may terminate or suspend access to the Services at our sole discretion without notice if we believe you have violated these Terms.
SECTION 15 - DISCLAIMER OF WARRANTIES
All Services and products are provided "as is" and "as available" without warranties of any kind, either express or implied.
Ayvee Foods does not guarantee uninterrupted access to the Services or that products will meet every personal preference or expectation.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Ayvee Foods and its affiliates, employees, contractors, partners, and service providers shall not be liable for indirect, incidental, punitive, or consequential damages arising from the use of our Services or products.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Ayvee Foods, Shopify, and their affiliates, employees, contractors, and partners from any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of the Services.
SECTION 18 - SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement between you and Ayvee Foods regarding use of the Services.
SECTION 20 - ASSIGNMENT
You may not assign or transfer your rights under these Terms without prior written consent from Ayvee Foods.
SECTION 21 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the State where Ayvee Foods LLC is registered and operates.
SECTION 22 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time by posting changes on this page. Continued use of the Services following updates constitutes acceptance of those changes.
SECTION 23 - CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Ayvee Foods LLC
info@ayveecaviar.com
https://ayveefoods.com/